FAQ

Unfortunately we do not accept cash payments. You can pay for your kit online and as soon as the payment is confirmed your kit is reserved.

Your friend and family member can also pay the rental on your behalf

Yes you can. Our service is open to all students.

Yes your tutor or a friend  can collect the package for you on your behalf, Please just let us know while booking the kit or by email one week before

It would be wise if you discuss with your tutor friend first that if he/she can pickup the order or not. Also inform them that the kit is packed in a cardboard box size 59 cm x39 cm x38 cm.  Weight : 12 KG Approx. A reference image can be seen here.

Please contact us via email or WhatsApp and we ll fine the best solution for you to get your kit.

Yes, your friend/tutor can return the rented items on your behalf. Please make sure you have given us your bank info and that all the items  are clean and dry when returned.

The security deposit is returned to the same way you paid for the order. If you paid by bank transfer, We will contact you asking for your IBAN (Full bank details). Normally it takes up to three business weeks.  During holidays (Christmas, New Year etc.) it may take up to four to five business weeks. The security deposit refund is initiated  after the kits or products rented are returned.

We have multiple pickup places and we try our best to add more place for the convenience of students. We do our best to find pickup places which are close to student apartments.  In order to pickup please contact us via WhatsApp before hand at least 3 days before you would like to pickup the items.

With our arrival service, we’ll pick up your apartment/dorm keys when you have given us permission to. We’ll also pick you up from the airport, train station or harbor whichever you arrive at and drive you and your kit to your new apartment/dorm.

If you choose pickup for your order at the time of checkout, you will be picking up the ordered products yourself from one of our pickup points after arranging for an appointment. 

Also when returning the items you will have to drop off the items to one of our pickup points in the same way as they were packed in order to get your security deposit back.

Please follow our User Manual sent to you at the time of delivery in order to avoid any hassle.

If you order with home delivery only , your order will be delivered to you at your door step. You can choose the delivery date and time. We do our best to deliver in that time but sometimes the delivery can be late. Rest assured the delivery of you order is done as soon as possible.

If you order with our Arrival Service we’ll pick up your keys and you from any port with in the city and deliver you and your ordered products at the same time to your new apartment/dorm. Our Arrival Service works 24/7.

There are three categories of bikes available for purchase.

Type A: These bikes are in basic condition. They are working. Older bikes but they get the job done i.e. take you from one place to the other. The bikes are of different size and different kind.

Type A+: This category bikes are in good condition. They are better than type A bikes and can go faster than them also. The bikes are of different size and different kind.

Type A++: The bikes are in great condition. Can go faster than others and are very well serviced. Great condition bikes. Easy to ride them and a very comfy ride. The bikes are of different size and different kind.

In order to request a refund please contact us via email and we will look into the order. A refund fee  (2% of order price + €5 ) is applied to all cancelations. Shipping fee is non refundable. Buyer pays for the return of shipment.
Orders scheduled to be delivered in the next 3 days can not be cancelled/refunded
Please note that Delivery fee, Arrival & drop off service are not refundable.

You have 24 hrs to report any damage to the bike. Or if the bike was tested by the renter at the time of delivery then after delivery it is the renter’s responsibility to fix the bike. After the item is rented any repairs are renter’s responsibility.

You have an option for ordering repair service if something breaks. You can order it from here. https://studentsurvival.fi/product/bicycle-repair/

We rent items semester wise. You can also rent it for the summer. You can rent the items for Autumn semester from 10 August till 25 December. And the Spring semester can be rented from 1 January till 31 May.

If you need the items longer please contact us in advance at least 1 week before the rental term ends. Orders are marked closed 10 days after the ending of the rental term. Security deposit is non refundable after that.

You have 24 hrs after your delivery to report any damage or any missing item from your order. After that if anything breaks or is missing from return it is the renter’s responsibility to replace or fix the item.

All routers are tested and configured to work properly before delivery. The username and password for wifi can be seen on top of the router.
Note: It is not allowed to reset the router without approval from StudentSurvival Team.

Min order total is a fee that is added, if your order total is below the minimum threshold. A fee is added to your total order to cover costs. You can add more items to the order to remove the fee. The fee is automatically added/removed based on the order total.

Here are some examples of dirty items. Please check your items before returning and ensure that items are cleaned.

The customer is responsible for returning the rented product in the same condition as upon rental. This means that linen is washed (maximum at 40 degrees) and dried before returning. Kitchen appliances and other equipment are clean and not broken. Dirty items may result in a deduction fee from security deposit.

Any damages to the product will be deducted from the deposit fee. Also note that normal wearing of the product is not considered to be a damage. Customer has 24 hours after delivery/pickup to report if any item is missing or broken.

It is strictly recommendable that the customer goes through the condition of the product upon delivery/pickup. The customer has agreed to the condition of the products after the delivery. If a product is lost, the value of the product will be deducted from the security deposit. If the customer wants to replace a broken or a lost product him-/herself, the product has to be exactly the same as the broken or lost one.

If you are arriving at a different time than our normal operations. Please contact us and we ll schedule a delivery service for you. We try to accommodate customer needs and do our best to deliver the order when you need it the most.